Consumer Rights
Texas Health & Safety Code §181.105, enacted through House Bill 4224 and effective Sept. 1, 2025, requires health care providers to clearly post instructions for patients to request access to their health care records, contact applicable licensing authorities, and file consumer complaints. These requirements support transparency, consumer rights, and access to health information in the state of Texas.
Requesting Your Health Care Records
You have the right to request a copy of your health care records. To request records, please submit a written request that includes:
- Your full name
- Date of birth
- Contact information
- A description of the records being requested
Requests will be processed in accordance with applicable state and federal laws.
Contacting the Licensing Authority
The Texas Behavioral Health Executive Council oversees licensed mental health professionals in Texas.
- Website: https://bhec.texas.gov
- Phone: (800) 821-3205 or (512) 305-7700
- Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
Filing a Consumer Complaint
Consumers may file complaints with the Texas Office of the Attorney General, Consumer Protection Division.
- Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
- Consumer Protection Hotline: (800) 621-0508
- Mailing Address: PO Box 12548, Austin, TX 78711-2548